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Frequently Asked Questions

Where do I find pricing?

All pricing is on my website and are published at their starting points for services.  Prices may vary due to certain factors, such as hair's length, density, and condition; the complexity of the service; and/or the amount of products being used. 

What is your cancellation and late arrival policy?

CANCELLATION + NO SHOW As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Charlotte has to offer!

If you arrive late to your scheduled time, please know that I will do my best to accommodate. If other guests' appointments will be affected we may need to reschedule.

What should I do if I'm not happy?

I take pride in making every guest happy. If you are not satisfied with your service and need a minor adjustment to your haircut, color or lashes, please let me know without hesitation within 3 days of your service date to schedule a revision. I value and welcome the feedback, and will do whatever I can to remedy the situation. The revision policy does not include a full change in the original and agreed upon service, and any revision requests made after the 3 day period from the original service date will be under the discretion of my approval. While this is rare, it is important to communicate my policy.  Communication is key and I can't help you otherwise. Don't stress over the discomforts of confrontation... I am here to please and will not make you feel bad or uncomfortable. Chances are that I can rework some magic and you will be so relieved that you said something!

What if i leave with wet hair and am not happy with my finished results?

Because results are most accurately evaluated on hair that has been dried, smoothed, and properly finished, services are only guaranteed when the hair is blown dry in the salon. If you opt to leave the salon without a styling service, you are relinquishing your means to the revision policy. 

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